Privacy Policy

Flow X is a United Kingdom-based business providing digital services, including but not limited to:

• AI-powered business assistance
• Website design and development
• Business automation
• AI chatbot implementation
• Digital consultation
• Business technology solutions
• Customer engagement solutions

Business Name

Flow X

Business Structure

Sole Trader (until incorporated)

Country

United Kingdom

Contact Email

hello@theflowx.co.uk

Website

To be updated

This Privacy Policy applies whenever you:

• Visit the Flow X website
• Submit an enquiry
• Request a quotation
• Purchase services
• Subscribe to updates
• Communicate with us
• Interact with our AI-powered features
• Contact customer support
• Participate in surveys or promotional campaigns

It also applies to any future Flow X products or services unless a separate Privacy Policy is provided.

Depending on how you interact with Flow X, we may collect the following categories of information.

Personal Information

This may include:

• Full name
• Email address
• Telephone number
• Business name
• Country
• City
• Billing information
• Communication preferences

Technical Information

When you use our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Screen resolution
• Language preferences
• Referring website
• Pages visited
• Session duration
• Click activity
• Time zone
• General geographic location

Communication Information

If you contact us we may retain:

• Email correspondence
• Customer enquiries
• Support conversations
• Appointment requests
• Feedback
• Survey responses

AI Conversation Data

If you choose to interact with AI features provided by Flow X, we may process the information you submit in order to provide responses and improve the functionality of our services.

Where conversation history is available, users may be given the option to save or disable conversation history.

Users should avoid submitting confidential or highly sensitive personal information unless specifically requested as part of a service.

Marketing Information

If you subscribe to updates, we may collect:

• Email address
• Marketing preferences
• Newsletter interactions
• Email open rates
• Link clicks
• Subscription status

You may unsubscribe from marketing communications at any time.

Flow X does not intentionally collect:

• Children's personal information
• Biometric information
• Health records
• Government-issued identification documents
• Financial account credentials
• Passwords for third-party services

If such information is submitted unintentionally, we will take reasonable steps to delete it where appropriate.

We collect information in several ways.

Information You Provide

You may voluntarily provide information when you:

• Complete contact forms
• Request services
• Book consultations
• Communicate with us
• Subscribe to newsletters
• Make enquiries

Automatically Collected Information

Some information is collected automatically through:

• Cookies
• Browser technologies
• Analytics tools
• Security monitoring systems
• Performance monitoring services

Third-Party Services

Where applicable, Flow X may receive limited information from trusted third-party service providers involved in delivering our services, including payment processing, analytics, website hosting, or communications.

We only work with providers that are expected to maintain appropriate safeguards for personal information.

We use personal information to:

• Deliver requested services
• Respond to enquiries
• Process payments
• Improve website performance
• Provide customer support
• Send service updates
• Maintain website security
• Prevent fraud and abuse
• Improve AI-powered services
• Analyse website usage
• Meet legal obligations
• Send marketing communications where consent has been provided

We do not sell your personal information.

Where UK GDPR applies, Flow X processes personal information under one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests, provided these do not override your rights and freedoms

Flow X offers AI-powered features designed to assist users with information, automation, and customer interactions.

Although we aim to provide accurate and helpful responses, AI-generated content may occasionally be incomplete, inaccurate, or inappropriate for a particular situation.

Users remain responsible for reviewing AI-generated outputs before relying on them for business, legal, financial, medical, or other significant decisions.

Where conversation history is enabled, users may have the option to retain or delete their AI interactions depending on the feature being used.

Flow X does not use AI conversations for advertising purposes.